Support

Write to the bar

Send a note to contact@bartender.live. A useful letter mentions:

• Your device and iOS version (Settings → General → About)
• The app version, shown at the bottom of the app’s Help screen
• What you expected, and what got poured instead

The questions the bar hears most

I bought Top Shelf and it is not showing up.

Purchases live with your Apple Account. Make sure the device is signed into the account that bought it, then reopen the app — StoreKit settles the tab on launch. Still dry after that? Write in and it will be put right.

I paid for the app back in the day. Where is my Founder badge?

Founder status is read from your original App Store purchase, on the same Apple Account. It arrives on its own; there is nothing to redeem. If the badge has not appeared on the Home screen, write in with roughly when you bought the app and the bar will sort the ledger.

My Bar did not follow me to my new phone.

Your shelf rides your iCloud. On the new device, confirm you are signed into the same Apple Account with iCloud enabled for bartender.live (device Settings → your name → iCloud), then give the app a fresh launch to pick up the sync.

A recipe is wrong, or a drink I love is missing.

Say so — seriously. The library grows almost daily and corrections go to the top of the queue. Send the drink’s name, what is off, and your preferred source if you have one.

The daily suggestion stopped arriving.

Check that notifications are allowed (device Settings → Notifications → bartender.live) and that the daily suggestion is switched on in the app’s settings. It is a Top Shelf pour, so it also needs the unlock — or a Founder badge.

Everything else

The Top Shelf page explains what is free and what is in the unlock, and the privacy page explains what little the bar keeps — and that none of it identifies you. For matters concerning Jacket Industries itself, the parent office keeps its own contact desk.